Privacy Policy
Privacy Policy for Palmeida Property Management
Last Updated: December 2025
Introduction
Palmeida Property Management (“Palmeida,” “we,” “our,” or “us”) is committed to protecting the privacy of property owners, tenants, applicants, and service providers. This Privacy Policy describes how we collect, use, and safeguard your personal information across our website, services, and SMS/text messaging features.
Information We Collect
1. Personal Information
We may collect names, addresses, phone numbers, email addresses, tenant applications, lease details, property information, and other data necessary to provide property management services.
2. Financial Information
With consent, we may collect payment account details for rent processing, owner disbursements, and other related transactions.
3. Technical & Usage Information
We may collect IP addresses, browser data, website usage analytics, and communication preferences.
4. SMS/Text Messaging Information
If you choose to opt in to SMS/text messaging, we collect your mobile phone number and any messages sent or received to support service-related communications.
How We Use Your Information
We use your information to:
- Manage properties, leases, and tenant/owner communications
- Process payments and maintain financial records
- Coordinate maintenance and vendor services
- Provide updates, reminders, and service notifications
- Improve our technology, processes, and customer support
SMS/Text Messaging Privacy Notice
Palmeida may send SMS/text messages for service-related purposes such as rent reminders, maintenance updates, appointment confirmations, and verification codes.
1. Consent
By providing your mobile number, you agree to receive SMS/text messages from us.
You may opt out at any time by replying STOP.
2. No Sharing or Selling of SMS Information
We do NOT sell, share, transfer, or disclose mobile phone numbers, SMS opt-in status, SMS message content, or any SMS-related personal data to any third parties for marketing or commercial purposes.
We only share mobile numbers with our SMS delivery partners (e.g., carriers, routing providers) for the sole purpose of transmitting the message.
We do NOT use SMS information for advertising or unrelated purposes.
3. Use of SMS Data
SMS information is used only to:
- Deliver requested messages
- Support authentication or verification
- Provide service-related notifications
4. SMS Data Security
We implement reasonable security measures to protect SMS data, but remind users that SMS is not an encrypted channel.
5. Opt-Out and Support
- Reply STOP to discontinue messages.
- Reply HELP for assistance.
- Contact us at live@palmeida.com with additional questions.
Information Sharing
1. What We Do Not Share
We do not sell, rent, or disclose personal information—including mobile phone numbers or SMS data—to third parties for their own marketing or commercial purposes.
2. Limited Sharing
We may share information only when necessary with:
- Service providers who support our operations (e.g., maintenance vendors, payment processors)
- Technology providers who enable communications or secure data systems (excluding SMS data as above)
- Legal authorities when required by law
All partners are required to use information solely to perform contracted services for us.
Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access or misuse.
Your Rights
You may request access, correction, or deletion of your personal data at any time by contacting us.
Data Retention
We retain data only as long as necessary to provide services and meet legal obligations.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised date.
Contact Us
For questions or privacy requests:
Email: live@palmeida.com
Phone: 416-454-5006